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Virtual Assistant Agency
2026
AGENCY
PORTFOLIO
Presented by
Northstar Assist
— Dedicated assistants
— Team lead oversight
— Customer support desks
— Back-office pods
northstarassist.com
01 — About Us

Northstar Assist

Northstar Assist pairs growing companies with trained virtual assistants, backed by a team lead who keeps quality high.

Over the last eight years I’ve partnered with founders, studios and growing teams who needed a virtual assistant agency they could trust with the details — and the big picture.

40+
Assistants
25
Active clients
4.9
Client rating
Northstar AssistAbout Us
northstarassist.com02
Services

What I do

Every engagement starts with listening. I map what matters, build a simple plan, and deliver work you can put in front of clients without a second thought.

01
Dedicated assistants

Full- or part-time VAs matched to your workflow.

02
Team lead oversight

Weekly QA, coverage planning and performance reviews.

03
Customer support desks

Chat, email and ticket queues with SLA reporting.

04
Back-office pods

Data, research and bookkeeping handled as a unit.

Northstar AssistServices
northstarassist.com03
Skills & Expertise

Abilities

Strategy & planning94%
Client communication96%
Systems & organisation90%
Design sensibility84%
Reporting & insight88%
Project delivery92%
Tools & platforms
NotionGoogle WorkspaceSlackCanvaFigmaAsana
Northstar AssistSkills & Expertise
northstarassist.com04

Experience

2026 — Selected roles
2023 — Now
Independent Virtual Assistant Agency

Serving a small roster of long-term clients across three time zones.

2020 — 2023
Senior Virtual Assistant Agency

Northline Studio — led delivery for the studio’s largest retainers.

2017 — 2020
Virtual Assistant Agency

Harbour & Co. — built the processes the team still runs on today.

40+
Assistants
25
Active clients
4.9
Client rating
Northstar AssistExperience
northstarassist.com05
06

Client work

A dedicated team of vetted assistants, managed for you.

Northstar AssistPortfolio
northstarassist.com06
Case Studies

Scaling support without scaling headcount

The challenge

An e-commerce brand’s founders were answering tickets at midnight.

The approach

A trained pod, macros and a weekly quality review replaced founder-led support.

92%
CSAT
<2h
First response
3
Brands covered
Northstar AssistCase Studies
northstarassist.com07
Testimonials

Kind words

“

Northstar made the whole process feel effortless. Every deliverable arrived polished and ahead of schedule.

— Maya Reyes, Founder
“

Clear, calm and incredibly organised. We finally have systems that work.

— Daniel Cruz, COO
“

The quality of thinking was as strong as the quality of execution.

— Alexis Tan, Director
Northstar AssistTestimonials
northstarassist.com08
Process

How we work together

01
Discovery call

A 30-minute conversation about goals, timelines and what success looks like.

02
Plan & proposal

A clear scope, milestones and a single price — no surprises.

03
Build & review

Weekly check-ins and shared documents so you always know where things stand.

04
Launch & support

Hand-over, documentation and a follow-up window after delivery.

Northstar AssistProcess
northstarassist.com09
FAQ

Good to know

Answers to the questions clients usually ask before we begin.

01
How quickly can we start?

Most projects begin within two weeks of a signed proposal.

02
Do you work with international clients?

Yes — I currently support clients in Manila, Singapore, Sydney and London.

03
What do you need from me?

Access to the right accounts, a point of contact and one honest kickoff conversation.

04
Can we scale the engagement later?

Absolutely. Many clients start small and grow into a monthly retainer.

Northstar AssistFAQ
northstarassist.com10
Packages

Ways to work together

Essential
₱18k

Focused support for one project or a light monthly workload.

Enquire →
Signature
₱42k

Full-scope partnership with weekly strategy and priority turnaround.

Enquire →
Studio
Custom

Team-level capacity, dedicated hours and bespoke reporting.

Enquire →
Northstar AssistPackages
northstarassist.com11
Contact & Booking

Thank you.

A dedicated team of vetted assistants, managed for you. Reach out any time — I’d love to hear what you’re building.

hello@northstarassist.com•northstarassist.com•Makati, PH
Northstar AssistContact & Booking
northstarassist.com12

This is the real template design with sample content. After purchase you replace every word and image with your own.

PremiumVirtual AssistantBold & Creative12 pages

VA Agency Presence

Virtual Assistant

Bold black-and-white agency presentation with a ‘Presented by’ panel, team services, packages and case results.

₱300 / $5

One-time price. Lifetime access to your editable copy.

Included pages (12)

  • Home
  • About Us
  • Services
  • Skills & Expertise
  • Experience
  • Portfolio
  • Case Studies
  • Testimonials
  • Process
  • FAQ
  • Packages
  • Contact & Booking

Plus 3 free pages included with your purchase — optional extra pages you can add inside your editor.

Style

Black & WhiteAgencyBoldPackagesVirtual Assistant

What you can edit

Headlines, paragraphs, service lists, project details, contact information, colours and images — all from your account, with your changes saved to your private copy.

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